Rugged Human Privacy Policy-Updated January, 2025.

 

Protecting your private information is our priority. This Statement of Privacy applies to www.ruggedhuman.com, and Rugged Human (hereinafter "Rugged Human," "we," "us," or "our") and governs data collection and usage. By using the Rugged Human website (the "Site"), you (hereinafter "you" or "your") consent to the data practices described in this statement. Please read this Privacy Policy carefully before using the Site. Your use of the Site signifies your acceptance of this Privacy Policy.

Collection of your Personal Information

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Rugged Human may collect personally identifiable information, such as your:

• First and Last Name

• Mailing Address

• E-mail Address

• Phone Number  

 

If you purchase Rugged Human's products and services, we collect billing and credit card information through secure third-party payment processors. Rugged Human does not directly store your credit card information. This information is used to complete the purchase transaction.

 

Rugged Human may also collect anonymous demographic information, such as your:

• Age

• Gender

 

Please keep in mind that if you disclose personally identifiable information or personally sensitive data through Rugged Human's public message boards or forums (if any), this information may be collected and used by others. Rugged Human is not responsible for the information you choose to submit in these public areas.  

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest; (c) signing up for special offers; (d) sending us an email message; (e) submitting your payment information. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.  

 

Use of your Personal Information  

Rugged Human collects and uses your personal information to operate and deliver the services you have requested.

Rugged Human may also use your personally identifiable information to inform you of other products or services available from Rugged Human and its affiliates. You may opt out of receiving these marketing communications at any time by clicking the "unsubscribe" link included in such emails or by contacting us directly.

 

Sharing Information with Third Parties

Rugged Human does not sell, rent or lease its customer lists to third parties.

Rugged Human may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Rugged Human, and they are required to maintain the confidentiality of your information. Rugged Human is not liable for the actions of these third parties.  

Rugged Human may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rugged Human or the Site; (b) protect and defend the rights or property of Rugged Human; and/or (c) act under exigent circumstances to protect the personal safety of users of Rugged Human, or the public.  

 

Tracking User Behavior

Rugged Human may keep track of the websites and pages our users visit within Rugged Human, in order to determine what Rugged Human services are the most popular. This data is used to deliver customized content and advertising within Rugged Human.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Rugged Human. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Rugged Human website.  

 

Use of Cookies

The Rugged Human website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Rugged Human pages, or register with Rugged Human site or services, a cookie helps Rugged Human to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Rugged Human website, the information you previously provided can be retrieved, so you can easily use the Rugged Human features that you customized.  

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Rugged Human services or websites you visit.  

Security of your Personal Information

 

Rugged Human secures your personal information from unauthorized access, use, or disclosure. Rugged Human uses reasonable methods for this purpose:

• SSL Protocol (where applicable)

 

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.  

 

Right to Deletion

Subject to applicable law, on receipt of a verifiable request from you, we will:  

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.  

 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;  

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

• Debug to identify and repair errors that impair existing intended functionality;

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;  

• Comply with the California Electronic Communications Privacy Act;

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;  

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.  

 

Children Under Thirteen  

Rugged Human does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.  

 

E-mail Communications

From time to time, Rugged Human may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Rugged Human or click on a link therein.  

If you would like to stop receiving marketing or promotional communications via email from Rugged Human, you may opt out of such communications by clicking on the UNSUBSCRIBE button.  

 

Changes to this Statement

Rugged Human reserves the right to change this Privacy Policy from time to time, in its sole discretion. We will notify you about significant changes by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.  

 

Contact Information

Rugged Human welcomes your questions or comments regarding this Statement of Privacy. If you believe that Rugged Human has not adhered to this Statement, please contact Rugged Human at:  

jerod@ruggedhuman.com

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Rugged Human Digital Product Return Policy

At Rugged Human, we strive to provide high-quality digital products that meet your needs. However, we understand that there may be occasions where you may need a refund. Please review our return policy below:

 

Refund Guarantee:

Rugged Human offers a 14-day refund guarantee for all digital products from the date of purchase. If you are not satisfied with your purchase for any reason, you are eligible for a full refund within this period. This guarantee applies only to the original purchaser and is non-transferable.

 

Refund Requests After 14 Days:

For refund requests made after the initial 14-day guarantee period, we require that you demonstrate a reasonable attempt to use the digital product. This might include things like completing tutorials, accessing key features, or engaging with the product's core functionality. If you can show us that you've given the product a fair try, we'll be happy to consider your refund request. However, granting a refund after 14 days is at the sole discretion of Rugged Human.

 

Refund Process:

To request a refund, please contact us at jerod@ruggedhumans.com within the applicable timeframe. Please provide the following information:

• Your name and contact information

• The name of the digital product you purchased

• The date of purchase

• A detailed explanation of why you are requesting a refund, including any steps you have taken to try and use the product.

 

Refund Discretion:

Rugged Human reserves the right to deny any refund request if we believe, in our sole discretion, that the request is fraudulent, abusive, or otherwise violates the terms of this policy. We may also deny refunds if the product has been significantly used or if the request is made after an unreasonable delay.

No Guarantees of Success:

 

While we stand behind the quality of our digital products, we make no guarantees or warranties of specific results or outcomes from using our products. Your individual results may vary.

 

Entire Agreement:

This Digital Product Return Policy, along with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and Rugged Human regarding the purchase and use of our digital products.

 

Policy Changes:

Rugged Human reserves the right to modify this Digital Product Return Policy at any time, in its sole discretion. Any changes will be posted on this page, and your continued use of our digital products following the posting of such changes constitutes your acceptance of the revised policy.

 

Contact Us:

If you have any questions about this Digital Product Return Policy, please contact us at:

jerod@ruggedhuman.com​
 

Rugged Human Merchandise Store - Return Policy
 

At Rugged Human, we strive to provide high-quality merchandise that aligns with our commitment to durability and excellence. However, we understand that there may be occasions where you may need to return a purchase. Please review our return policy below:

Defective Merchandise:

If you receive defective merchandise, we apologize for any inconvenience caused. Rugged Human offers a hassle-free return process for defective items. Please follow these steps:

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1. Contact Customer Service:

   • Notify our Customer Service team within 7 days of receiving the defective merchandise.

   • You can reach us at info@ruggedhuman.com or through our Contact Us page on the website.

2. Return Authorization:

   • Our Customer Service team will guide you through the return process and issue a Return Authorization (RA) number.

   • Clearly mark this RA number on the outside of the package.

3. Return Shipment:

   • Ship the defective merchandise back to us within 14 days of receiving the RA number.

   • Use a trackable and insured shipping method.

4. Refund:

   • Upon receiving the returned defective merchandise, we will inspect it.

   • If deemed defective, a refund will be processed to your original payment method.

 

Non-Defective Merchandise:

For non-defective merchandise, we offer a 30-day return policy. Please follow these guidelines:

1. Return Window:

   • Initiate the return process within 30 days of receiving the merchandise.

2. Return Authorization:

   • Contact our Customer Service team to obtain a Return Authorization (RA) number.

3. Return Shipment:

   • Ship the non-defective merchandise back to us within 14 days of receiving the RA number.

   • Ensure the product is in its original, unused condition.

4. Refund:

   • Once the returned merchandise is inspected and approved, a refund will be issued to your original payment method.

Important Notes:

• Exchanges are not offered. If you wish to replace an item, please place a new order.

• Rugged Human reserves the right to refuse returns that do not meet the above criteria.

• Shipping fees are non-refundable unless the return is due to a Rugged Human error.

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